Our services
At Lenstore, we’re more than just a contact lens retailer – we’re committed to being your vision care experts.
We believe in only selling top-quality contact lenses and vision care products, great value, and exceptional service. But that’s not what only sets us apart.
What makes us different is that we don’t stop caring about your eyes once your contact lenses reach your door. When you buy prescription contact lenses, you also get access to our vision care services, which include free eye tests.
Vision care
As part of our service, you’ll receive:
Free eye tests & contact lens aftercare at Vision Express and access to eye care advice from our friendly customer service team.
To help you take the best care of your eyes – all members of our customer service teams receive detailed training from our in-house opticians.
Helpful reminders
Forgot to reorder your lenses?
That’s a problem of the past with our reminder services.
We know how frustrating running out of contact lenses can be, so we personalise the timing of our reminders to you. We’ll send you a reminder shortly before we think you’re about to run out.
Making you happy
Without you, we’d be nowhere!
Our goal is to ensure every customer is happy. We send over 90% of orders out on the same day they’re placed so that you can enjoy your items the very next day!
If any problems with your order or items arise, our Customer Service team is always here to help.
Our Customer Service team
Our Customer Service team includes highly trained optical consultants to help provide you with all the advice you need! For personalised vision care advice or questions, you can contact us in whichever way best suits you; email, live chat or by phone.
As part of our commitment to your eye care, we'll:
- Contact you if we think there's something wrong with your order.
- Ensure you have all the information needed to care for your lenses correctly.
- Inform you of potential upgrades for your current lenses and newly available products.
- Continue to improve our site to provide even more expert advice and services in the future.
Eye care at Vision Express
When you buy prescription contact lenses at Lenstore, you also get free eye tests and contact lens aftercare at Vision Express. With hundreds of stores throughout the UK, you can choose one convenient for you. Staffed with expert eye care professionals and state-of-the-art equipment, you’ll be sure to have a comprehensive eye examination at Vision Express.
*Free eye tests available for customers who have purchased prescription contact lenses.
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